Communications Consultation
Hearing the views and experiences of the people who live in our homes and receive our services is extremely important to us and will help us to improve those services that we provide to you. To ensure that we hear the views of as many of our customers as possible, it’s important that we know and understand how they’d like to share those views with us.
1. Which ways would you prefer to take part with us? (Select all the relevant ones)
2. What would possibly prevent you from taking part with us? (Select the relevant ones)
3. Through what channels do you receive information from Adra at the moment? (Select all the relevant ones)
4. Through which channels would you prefer to receive information in the future? (Select all the relevant ones)
5. Which topics would be of interest to you? (Select all the relevant ones)
6. How likely would you be to use ‘Whats App’ as a form of communication channels in future? (1 not at all, 5 very likely)
7. How likely would you be to use a ‘Phone App’ as a form of communication channels in future? (1 not at all, 5 very likely)
8. How likely would you be to use a ‘Customer Portal on Adra website (where it would be possible to check your rent account, requests for repairs work etc)’ as a form of communication channels in future? (1 not at all, 5 very likely)
9. Would you be interested in giving your views on communication in the future? And if so, would you be happy for a member of our Communications Team to contact you?
